Website Support
We're still here after the website launches.
Websites need attention over time. Hoffman Web Tech provides ongoing maintenance, troubleshooting and practical support to help keep your website secure, current and working properly.
Ongoing Support
Someone who already knows your website.
When something needs attention, you shouldn't have to start over with someone unfamiliar with your organization or explain how everything works each time you need help.
Maintenance & Updates
Joomla updates, extension maintenance, backups and the routine work necessary to keep a website healthy over time.
Troubleshooting
When something isn't behaving the way it should, we'll investigate the problem, identify the cause and work toward a practical fix.
Content & Changes
Need a page updated, a form changed or something new added? We're available for the ordinary changes that come with running an active website.
Practical Help
Sometimes the problem isn't the website.
Domains, hosting, email, DNS and other services are all connected to your web presence. When something goes wrong, figuring out which company or system is responsible can be half the battle.
We help our clients work through those problems and, when another provider needs to be involved, help identify where the problem actually belongs.
You don't need to know who to call first. Start with us. If the problem belongs somewhere else, we'll help you figure that out.
What We Help With
Support without unnecessary complexity.
Website Security
Keeping Joomla and its extensions current, maintaining backups and addressing security concerns when they arise.
Hosting & Domains
Assistance with hosting accounts, domain configuration, DNS changes and the technical details connecting everything together.
Email Assistance
Help working through common domain-based email and configuration issues when they intersect with your website or hosting services.
Long-Term Relationships
We'd rather know your website than your ticket number.
Many of our client relationships continue long after the original website project is complete. That familiarity makes it easier to solve problems, make changes and help the website evolve along with the organization it serves.
Need help with your website?
Tell us what's happening and we'll help you determine the next step.